Telehealth psychiatry has transformed how Australians access mental health care. Instead of travelling to a clinic, you can see a qualified psychiatrist via secure video call — from your home, your office, or anywhere with a private space and an internet connection. In this guide, we’ll explain how it works, what to expect, and whether it’s right for you.
The Process: Step by Step
Seeing a psychiatrist via telehealth follows the same clinical process as an in-person consultation — the difference is purely in how you connect. Here’s how it works:
- 1. Get a GP referral: As with any psychiatrist consultation under Medicare, you’ll need a referral from your GP.
- 2. Book your appointment: Send your referral to the practice and arrange a consultation time. You can book online or by phone.
- 3. Receive your video link: Before your appointment, you’ll receive a secure link to join the video consultation.
- 4. Attend your consultation: Click the link at your appointment time and connect with your psychiatrist from a private, comfortable space.
- 5. Follow-up and care: Your psychiatrist will discuss a treatment plan, arrange any prescriptions or follow-ups, and coordinate with your GP.
For more on the referral process, see our guide on how to see a psychiatrist in Australia.
The Technology
Telehealth psychiatry uses secure, encrypted video conferencing — similar to a FaceTime or Zoom call, but on a platform designed for healthcare. All you need is:
- A device with a camera and microphone — a smartphone, tablet or computer
- A reliable internet connection
- A private, quiet space where you feel comfortable talking openly
You don’t need to download any special software or be particularly tech-savvy. If you can make a video call on your phone, you can attend a telehealth psychiatry appointment. Our team will send you clear instructions and is available to help if you have any technical trouble.
Privacy and Security
Privacy is a natural concern when it comes to discussing mental health online. Telehealth psychiatry platforms use end-to-end encryption, meaning your consultation is secure and cannot be intercepted. The same medical confidentiality and privacy laws that apply to in-person consultations apply to telehealth — your information is protected under the Privacy Act and AHPRA’s professional standards.
To maximise your privacy on your end, choose a private room where you won’t be overheard, use headphones if helpful, and ensure your device is password-protected. Your psychiatrist will also be in a private space.
What to Expect During the Consultation
A telehealth psychiatric consultation is essentially identical to an in-person one. Your psychiatrist will ask about your symptoms, history and what brought you to seek help. They’ll listen, ask questions, and may discuss a diagnosis and treatment options. If medication is appropriate, they can prescribe it and arrange for prescriptions to be sent to your pharmacy.
The main difference is that the psychiatrist cannot perform a physical examination — but this is rarely needed in psychiatric practice. If a physical exam or blood test is required, your psychiatrist can arrange it through your GP.
For tips on getting ready, see our guide on preparing for your first psychiatry appointment.
Who Does Telehealth Psychiatry Suit?
Telehealth psychiatry suits most people seeking mental health care. It’s particularly valuable for:
- People in regional, rural and remote areas with limited local access to psychiatrists
- Those with mobility or transport challenges
- Busy professionals who need flexible scheduling
- Parents and carers who find it difficult to attend in-person appointments
- Anyone who prefers the comfort and privacy of their own home
Telehealth psychiatry is effective for a wide range of conditions, including anxiety, depression, bipolar disorder, OCD, PTSD and more.
Ready to give it a try? Visit our online psychiatry page or contact us to book an appointment.